PAYMENT

What payments are accepted?

For PAYPAL & Credit Card, please click here for more details.

Why does online payment fail?

There may be a few reasons: the card has no funds available, the card is expired, the card does not allow internet purchases etc.

Solutions: Call your issuing bank they can tell you why the card is declining; try a different credit card or contact our customer support team click here, they would be happy to help.

Why doesn't the coupon code work?

Coupons cannot be combined, and you can only use one coupon code per order. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.

How to use coupon code?

You can apply coupons for your order at checkout. Once you’ve entered your coupon code, click ‘apply’ and the discount will automatically adjust your order total. Please note that if you do not click ‘apply’ before continue checkout, your order total will not reflect a coupon discount.

SHIPPING

How long does it take to get a refund?

When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 3-5 working days.

The logistics track has not been updated after shipment. What should I do?

If the logistics track has not been updated after 7 days, please contact us click here. If within 7 days, please wait patiently.

Why did only part of the order arrive?

We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please waiting 7 days and contact us click here for logistic tracking.

I received an email about the shipment being delivered, but nothing arrived. What should I do?

It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us click here.